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Returns and Shipping

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your purchase, return the item within 14 days in its original packaging and we will work with you to find the right item to replace it. If we can't meet your satisfaction by replacing it, we will give you a refund. Please read "Returns" below for more information.

Shipping (Continental U.S.)

Order AmountStandard Ground ShippingIn-Store Pickup
Up to $50$10Free
Over $50

*Heavy and oversized items may incur an additional shipping fee. Please call for an estimate.

Note: We try to ship your order the same day it comes in - if we are open and the item is in our shop. If we can't get to it the same day, or the item is not in our shop, then it will take longer.

Please note that some items may be subject to additional shipping and handling charges because of its size or weight. In most cases skis are considered "oversized" so you can expect at least a $20 shipping and handling charge. This is still less then what it typically costs us to send skis to you.

Sorry, but we are not set up yet to ship outside of the Continental U.S.. But give a us a call and we can discuss possible arrangements - (802) 387-5718.

In-store Pickup - Always Free

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our shop or ship it back within 14 days of purchase. Exceptions are made during the holiday season. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on warranty items or incorrect merchandise. Unless it is a warranty claim, merchandise returned that appears used will not be refunded. (Labor fees are not refundable, i.e., custom built wheels). Closeouts are not refundable, but we will do our best to find a suitable replacement.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (802) 387-5718 or email.

We want you to be happy with your new bike and we will work with you to make sure you ultimately end up with the right bike. Bikes can not be returned unless special circumstances apply (ex. we recommended the wrong size). Bikes purchased through Giant USA website or our West Hill Shop website, without our professional fitting evaluation and recommendation, are not eligible for a full refund. A re-stocking fee may apply and returned bikes cannot be re-sold with a manufacturer warranty (that is only valid to the original owner).

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!